When your hosting company offers live chat support, you will be able to speak to a representative live and learn helpful info or get an issue resolved in a very timely manner. The basic advantage of using chat rather than calling to consult with a live person is that you will need only a computer with Internet access, therefore you will not pay any charges when you are in another country or state. What's more, it'll be quicker to copy and paste info for instance domain names, usernames or error messages i.e. details that are sometimes hard to give to the other party over the phone. The live chat is also a much quicker approach to contact the hosting service provider's support team as compared to using a ticketing system. Last, but not least, if some issue requires a bit more time to be dealt with, you are able to do something different while you wait for assistance on the live chat, so that you won't lose time - something that is not possible when you're on the phone.

Live Chat Support in Shared Hosting

As a part of the support services that we offer for all our Linux shared hosting, you'll find live chat support that is online every single day, even on holidays. You'll be able to contact us no matter if you already own an account or not, because we will help you with pretty much anything, ranging from providing you with basic info on our solutions if you aren't a client yet and you are thinking about ordering one of the plans, to assisting you with setting up an email account in an email client. A part of the problems are more complex and time-consuming, and you'll have to employ the ticketing system which is integrated in our Hepsia website hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as a part of our services, therefore whenever you have any kind of questions about our semi-dedicated hosting, you can get in touch with our customer care team at any time regardless of whether you've already purchased your account or not. Generally, the chat service is intended for pre-sales, billing and basic questions and troubles, still we will help you with various technical questions too. We will help you pick the best package for your websites if you do not have an account yet, we can respond to any billing questions or concerns you may have or we can assist you with installing your new e-mail address on your PC or smart phone - all the abovementioned will be done promptly as our live chat service is online all day, each and every day. Any time you require assistance, you're able to talk with a representative and save considerable time.