Customer Support Channels
A 1–hour Response Guarantee
Our client assistance team is trained to shortly attend to all our Linux shared hosting users’ requests and help questions. Through our ticketing system, it will be possible to send your inquiry and a support crew member will likely return to you in less than max sixty minutes. In fact, practice has shown us that the common reaction time period is 20 mins.
A Top–quality Support Service
Our customer assistance service is delivered by a crew of skilled specialists who’re ready to reply to your inquiry as quickly as possible. You’re able to get in touch with the tech support staff by opening a tech support ticket from your Online Control Panel or by posting us an e–mail message. On business days, you may also call us on the telephone or use the online chat option.
An Intuitive Help Section
We have incorporated a comprehensive practical knowledge base into the Control Panel so that you can get very helpful step–by–step details anytime. Each area of the Control Panel features its own contextual help area featuring a list of how–to articles. We have also prepared instructional videos to present you with a much better visual representation of exactly how to carry out any presented procedure.