Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • Every assistance request you submit to us will be responded to within maximum 60 minutes. In case your ticket or email requires additional assistance from a sysadmin, we’ll forward it and leave a comment to notify you that your issue is being examined. If you make use of the Administration Services package, all of the server administration services included there will be completed at a time that suits you.

  • Top quality support service

  • An Outstanding Technical Support Service

  • We will be available to you 24x7 to answer any questions that you may have pertaining to our Online Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also need assistance handling server administration tasks, you can take a look at our Administration Services package, which includes backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as software installation and problem troubleshooting procedures

  • Intuitive help center

  • A User–Friendly Help Section

  • We have equipped our Online Control Panel with a comprehensive knowledgebase, which includes detailed explanations of its features and functionalities. Also, we have prepared detailed video tutorials that will further teach you how to carry out a particular task or resolve a commonly encountered problem. The how–to articles and the tutorial videos are readily accessible from each Online Control Panel section via the Videos and Help buttons located in the upper right corner.