Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Solution Warranty

  • Our technical assistance staff is on–line round–the–clock to handle all of your current help questions. Each ticket you send out to us shall be answered within up to 60 mins. If your case demands aid from an administrator, we are going to address the ticket to the person in charge and will inform you that the issue will soon be resolved.

  • Top quality support service

  • Expert Technical Assistance Service

  • Our client help Department is going to be on shift for you day–and–night to to respond to all assistance demand tickets that you submit. We offer customer support for all the software packages that are installed in advance on your web server. These include our in–house made Online Control Panel, the chosen Operating System as well as the server management panel (with respect to the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • Each section of the Online Control Panel that comes without charge with your VPS offers an integrated articles base. You’ll find a variety of illustrative how to articles and reviews and a variety of step–by–step video guides that display all the fundamental web site supervision responsibilities. You can gain access to them by simply clicking the Help or Video buttons in the upper right part of each Control Panel section.