Lots of people who start using their very first web hosting account, or change companies, normally have enquiries in regard to how given procedures are accomplished or experience complications when setting up various things such as e-mails, website settings, etc. Because of this, a lot of hosting companies have compiled documentation with frequently asked questions and issues in order to help their customers obtain info swiftly and seamlessly. Consequently, the help desk support team members can focus on actual problems that given clients may be facing, since the solution for the smaller things will already be available on the Internet and customers can easily resolve them without having to get in touch with the customer care staff. Having exhaustive documentation is critical, especially for new clients with no past experience at all, as the hosting service entails a lot of functions and many individuals can get baffled about what to do. A good knowledge base can both help you do the things that you need and learn how the web hosting service works as a whole.

Extensive Online Documentation in Shared Hosting

Our shared hosting packages include an exhaustive knowledge base where you can find info about all the problems that you may possibly bump into and their resolutions. You can read how to set up and manage an electronic mailing list, how to use an .htaccess file, or how to proceed in case the settings of your mail client are correct, but yet you’re unable to send email messages, for instance. We have tried our utmost best to be as comprehensive as possible and to encompass all possible options in order to save you time and energy and to provide you with different solutions for each single issue. The knowledge base features informative articles too – both general ones about the web hosting service as a whole, and more specific ones, which will let you in on the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to particular features and functions in every Control Panel section, while if you wish to see the complete list of articles, you can go to the dedicated Help section.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve prepared an exhaustive online knowledge base for all our current and future clients, so in case you purchase a semi-dedicated server plan through our company, you’ll be able to find any information that you need at any moment. We’ve got plenty of educative articles, which will help you understand better what is happening in your semi-dedicated server account – "What’s PHP?" and "What are file permissions?" are just two examples. Our instructive manuals will help you do anything you want – extract the contents of an archive, import a MySQL database, redirect a domain name, etc. Additionally, we also have troubleshooting guidelines, which will permit you to find out what spurs a specific problem and the possible solutions for it. If you cannot send e-mails or your domain opens an HTTP 500 error message, for instance, you can examine our knowledge base and solve the issue without delay. The articles can be accessed through each Control Panel section, as well as through the all-inclusive Help section.