If you’ve purchased a hosting plan and you have certain questions regarding a concrete function/feature, or in case you’ve chanced upon some predicament and you require assistance, you should be able to contact the respective client care team. All web hosts use a ticketing system regardless of whether they provide other ways of contacting them aside from it or not, due to the fact that the most effective way to deal with a problem most often is to submit a ticket. This mode of communication makes the responses sent by both sides simple to follow and allows the tech support staff members to escalate the problem in case, for example, a server administrator has to intervene. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you’ll have to use no less than 2 separate accounts to touch base with the tech support team and to actually manage the hosting space. Constantly switching from one account to the other may be a drag, not to mention the fact that it takes a long period of time for most web hosting companies to process the tickets themselves.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you won’t ever have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket whilst you’re browsing your files or updating various settings. The ticketing system is being closely monitored 24-7-365 by our customer support engineers and the ticket response time is no more than 1 hour, but it rarely takes more than 20 minutes to obtain help. In contrast with some providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and request info relating to any billing or technical problem. Additionally, you can see a variety of informational articles, which will help you handle the most commonly met predicaments on your own.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it’s more efficient to manage everything from one place, which is why we’ve incorporated a trouble ticket system into the custom-created Hepsia hosting Control Panel, which comes with each single semi-dedicated server package. This will allow you to manage the correspondence with our client care staff together with your semi-dedicated account, which suggests that you will not have to memorize additional sign-in credentials for some other system. You’ll be able to post a new ticket or to track down the status of an old one with less than a couple of clicks of the mouse while you’re browsing the content hosted in your semi-dedicated account. Besides, you can look through older tickets using an intelligent search box or check applicable FAQ articles, which contain solutions to commonly met difficulties. The integrated trouble ticket system is strictly monitored 24-7-365 with the maximum response time being only sixty minutes, so there’ll always be someone to help you out.