One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting around for hours and hours, or even a whole day, to get a response to a trouble ticket or an email. No matter when you get in touch with us, we will get back to you within maximum 60 minutes with any technical and sales queries that you may have. As a matter of fact, our real reply time almost never exceeds twenty to thirty minutes. Since we’re at your disposal 24x7, you’ll always receive help in a well-timed manner and we understand just how important this is in the online era. Soon after you contact us, we will respond to your enquiries. If you experience any technical obstacle, we’ll solve it instead of you, or we’ll give you all the necessary information in case there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer care team reps will be at your disposal all the time and they will reply to any support ticket that you post via your web hosting Control Panel within no more than sixty minutes. The response time is guaranteed no matter if you have a general enquiry in regard to your semi-dedicated server or you confront an obstacle and for most issues you will not have to wait even that long. Irrespective of what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a hand, as we’re available 24x7 to deal with any technical, billing or general issue. In case you contact us about anything that’s within our power, we will sort it out before we answer, which suggests that you won’t have to wait for hours or days while the problem lasts. In case there’s something that you need to do on your end, we will give you the needed information – what workable solutions to try out, what steps to take, etc.