24/7 Customer Support in Shared Hosting
We supply 24/7 customer, billing and technical support for all our Linux shared hosting. Even if you are not our customer yet and you have some questions, we will assist you without delay and give you the necessary information, to give you the choice to make the very best decision when you get a new web hosting account. We're available anytime, including holidays and weekends, and we supply various means of communication to contact us - phone, live chat, emails and support tickets. For your convenience, we now have multiple telephone numbers around the world, so you are able to call the one which is closer to you. The max response time for the e-mail messages and your tickets is one hour. The typical response time is around 15-20 minutes, so you can forget all about waiting for several days to get support for any task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to get quick support, especially if your website is not running properly for some reason. Our semi-dedicated hosting feature 24/7 customer and technical support, so that if anything happens, you're able to use several ways to contact us - telephone line with multiple local numbers globally, live chat, e-mail messages and tickets. The first two choices are for billing, pre-sales and basic matters, so if you don't have an account yet, for example, you will be able to get additional info regarding our services, or we can assist you with less complex tech issues. The next two methods are for strictly tech matters or anything which is more time-consuming because it's much easier follow the correspondence between you and our tech support team. The warranted maximum answer time for them is only 1 hour, the actual one - 15-20 minutes, therefore you will not have to wait for an entire day so as to get support like you may have to do with various other service providers.
24/7 Customer Support in VPS
In case you've got a Virtual Private Server from us, you can contact us 24/7 for every server-related issue or forany difficulties and / or questions about the pre-installed software the server comes equipped with. If you have not bought your virtual private server package yet, you are able to learn more details about our services by giving us a telephone call or via our live chat service. For more tech problems, you can send an email or open a ticket from your billing Control Panel and you'll receive assistance within no more than an hour no matter the time of the day, even on holidays and weekends. The actual answer time normally does not exceed half an hour. If you're looking for assistance with third-party software, you'll be able to use the Managed Services upgrade which you can add to each and every VPS plan and our administrators will help you with any set up or troubleshooting issue you could have encountered.
24/7 Customer Support in Dedicated Hosting
All dedicated server packages that we provide feature 24/7 support via various means of communication and with a 1-hour maximum reply time warranty. When you want to find out more about the packages or you have any kind of general or billing questions, you'll be able to phone one of the local numbers we have globally or you can use our live chat service and speak with a live representative. For strictly technical problems which need some help from a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an email, as all of these channels are more appropriate to monitor a particular problem. The response time for them rarely surpasses half an hour, so that you can forget about having to wait for a full day so as to receive help. The support service is available for any server-related matters, including the pre-installed software. In the event that you'd like to receive support for third-party apps, you can consider adding the Managed Services upgrade that we offer for all packages.