In case you have ever had a shared hosting account in the past or you have dealt with any kind of online service, you're probably well aware from your personal experience that for many things it's better to consult with a live person on the phone rather than exchange tickets or email messages. In order to learn more about a particular service before you buy it or if something small should be made, for instance, it'll be far easier and quicker to get it done live. If you have the option to contact representatives by phone, it is very likely that you're working with a real web hosting supplier, not just a reseller. The type of support that you will get over the phone may differ between different companies - from standard matters to experienced tech support. Typically most of the suppliers supply pre-sales assistance and 1st level phone support, while more complex technical matters are handled via electronic mail and tickets.

Phone Support in Shared Hosting

In case you decide to take advantage of one of our Linux shared hosting, you can connect with our support team over the telephone for 14 hours a day. We will help you choose the best plan for your websites as we realize that it is better to discuss these issues with a live person. In case you already own an account, we're able to assist you with any sales/billing questions and / or general issues, even with some technical situations that don't require too much time or escalation to an administrator because it is more convenient to open a ticket for time-consuming troubles so as to have the entire correspondence in one place. We now have phone numbers in the United States of America, the United Kingdom and Australia, so you're able to call the one you prefer and speak with one of our representatives.

Phone Support in Semi-dedicated Hosting

We offer live telephone support 14 hours daily as part of the support services for each semi-dedicated server plan that we offer. Since some issues are more difficult and time-consuming, you'll have to open a ticket if you experience such an issue, still for all of your general, billing or small-scale tech issues you can always phone us and we will assist you without delay in order to save you the time you'll need to spend on opening a support ticket. Even if you don't have an account yet, you can find out whether you can host your websites on our cutting-edge cloud platform or you're able to receive any other general information about our semi-dedicated services. We have local phone numbers in the USA, the UK and Australia as well as a worldwide number, therefore you are able to call the one which is closer to your region.